Travel Bank

Welcome to Virgin Australia Travel Bank.

Travel Bank is an online account that allows you to manage your travel credits with Virgin Australia.

If you have received a travel credit from Virgin Australia you will receive an email with login details to access your Travel Bank funds.

Velocity Frequent Flyer members who have received a credit can use their Velocity Frequent Flyer username and password to access their account.

Your Virgin Australia travel credits can be used as payment towards:
- Flights, fare difference and change fees on Virgin Australia operated and partner airline flights; and
- Virgin Australia Holiday packages including flights and accommodation.

You can redeem your Travel Bank credits either online at by choosing Travel Bank as your form of payment or over the phone via the Guest Contact Centre.

Your Travel Bank credits are valid for 12 months from the date of original credit issue and will expire at midnight of the expiry date.

For more detailed information regarding Travel Bank credits, visit the FAQ page.